112 Episodes in this industry
Shaun McDonald of Harri shares how restaurant operations led him to hospitality SaaS, what Fair Work Week compliance automation actually saves operators, and a cancer misdiagnosis he kept secret for years.
Kashawn and Ke Yu Chen on the All-Day Happy Hour, No-Tip Policy That Saved Their Dining Room
Brothers Kashawn and Ke Yu Chen bought Chin Chin Cafe at 19 with borrowed money. 27 years later, it’s an award-winning institution feeding schools, sponsoring teams, and hosting live sushi events.
Brad Barmore on Why the Customer Isn’t Always First. And Why That’s the Secret to Great Hospitality
Brad Barmore of Kin Restaurant Group shares how he built three Sonoma County restaurants on $120K, survived wildfires, evacuations, and a pandemic — and why taking care of staff first is the most profitable decision he ever made.
Stephan Harman on Why FUSIAN Is Still a One-of-One Concept 16 Years In
Stephan Harman of FUSIAN shares how Sunday sushi parties in Aspen became a 7-location Ohio chain — bootstrapped, chef-free, and built toward 100 restaurants without outside capital.
Transforming HR from Enforcement to Partnership: Steve Browne's Leadership at LaRosa's Pizzeria
Steve Browne shares his journey from unemployment to Chief People Officer at LaRosa's Pizzeria—eliminating the "black hole" HR reputation, achieving 1% office turnover, writing three HR books, and running 25-year HR roundtable supporting thousands in transition.
Healey Mendicino on the Acquisition That Changed Everything for Port of Subs
Healey Mendicino shares how she went from Port of Subs franchisee to CEO, survived 2008, navigated a landmark acquisition, and is now expanding the brand to 500 locations including Guantanamo Bay.
Rigo Espinoza on 45-Year Family Legacy, Baja-Asian Fusion, and Adapting to Customer Demand
Rigo Espinoza shares journey from 12-year-old busboy to Raw Kitchen owner—grandfather's 1976 fish taco bicycle legacy, made-up-on-spot COVID restaurant concept, family "your time to shine" support, and learning customers vote fish taco number one over elevated gourmet presentations.
Building Restaurant PhD: April King's Framework for Multi-Unit Success and Growth
April King of Restaurant PhD shares her journey from restaurant server to consultant, revealing how a professional breakdown led to breakthrough systems helping multi-unit operators achieve record performance and reduce turnover.
Gibsons Restaurant Group's Steve Lombardo on Hospitality as a Craft, Not a Slogan
Steve Lombardo, CEO of Gibson's Restaurant Group, shares how he went from corporate M&A lawyer to leading Chicago's most iconic restaurant group and what it really means to run a business where every customer must leave happy.
Higor Valle on Building Wine Programs for Miami's Top Restaurants and Why the Beverage Industry Is at a Crossroads
Higor Valle shares how he went from a canceled visa and a 7-Eleven job to corporate wine director at Mr. Hospitality Miami, building Lafayette's entire wine program in six weeks and founding Wise Cellar consulting along the way.
Michael Dorf on Building City Winery Into a 15-Location Music and Wine Experience Across America
Michael Dorf shares how he built City Winery from a 2008 financial crisis pivot, survived COVID by laying off 1,490 people in one day, and why live music and human connection can never be replaced by technology.
Second Generation Wendy's Franchisee Ryan O'Malley on Breakfast Domination, DoorDash Strategy, and Smart Growth
Ryan O'Malley shares how he grew Wendy's of Bowling Green from a family legacy to 150 restaurants, raised $3 million for adoption, survived COVID with record sales, and built a people-first culture that drives growth.












